Excellent Service Technicians
I personally want to thank Service Technician Blaine. Blaine is very courteous with great communication. Your Service Department has convinced me to buy my 6th Toyota from Hendricks Toyota.
Feb 27 2019
First, I never leave reviews, but this deserves it. I’ve raised six kids and have bought many cars for our family, but this is the first time I’ve walked away thinking there is such thing as an honest car dealership. It’s not that dealerships shouldn’t make money, it’s just that some are very adept at exploiting their community (listen up Wichita). I’ve always given local dealers a chance, but I’m the type that does my homework/research and I know what the numbers are – so do they. I have no problem driving a few hours to save thousands of dollars, but it was a complete surprise when the dealership started out at a fair and reasonable price point for both my trade and buy – no BS. Sure, we negotiated a little, but from the beginning, Hendrick was completely legitimate, fair, and professional. If that’s not enough, towards the end of negotiations I was offered a $900 add-on, but then failed to mention it or check for it during the paperwork-signing phase. I signed and walked away. I didn’t catch MY MISTAKE until a week later. Hendrick Toyota did not hesitate to do the honest thing – they sent me a check the next day! PS Love my 2018 Tacoma!
Sep 11 2018
Just wanted to give a shoutout to Brandon Holsburg in service, this guy is always there when I need him! Outstanding customer service ! I left Brandon a voicemail at 11 pm because of car trouble and he promptly returned my call as soon he got to his office the next morning thus assuring he would take care of whatever I needed. Give this guy a raise !
Jul 21 2018
We have recently purchased a HYlander. We needed some help & guidance using the new phone system. We requested some time and were delighted to have Chris Albrecht help us. He was simply fantastic! Clear & concise and very helpful indeed. Polite and answered all of our questions and concerns. A real asset to your company!
Sep 12 2017
10 stars ?
I gotta tell you.. these guys ROCK! Yeah sure I always pay a little more to have my car serviced at the dealership but you know what? That means it's going to be done right the first time. CHRIS ALBRECHT and BRANDON HOLSBURG were absolutely accommodating to my needs and both went out of their way to make sure I had everything I needed . Brandon gave me his utmost empathy regarding my situation and even threw on a discount for me . Sadly after dropping my car off, no rentals were available for me to utilize while my car was being repaired... I got shuttled home by the courtesy shuttle and an hour later CHRIS to the rescue, he found a car for me and set me right up. All in all my experiences at this toyota are always delightful and I really appreciate everyone taking the time to make sure I'm happy and satisfied . Fantastic job Hendrick Toyota.
Sep 2 2017