Amazing Customer Service!
My husband and I are looking for a vehicle and although we haven't made our decision yet, speaking on the phone with Jove has been a pleasure. He's a very friendly presence, helpful and not pushy at all. We will definitely be purchasing from here because of quality individuals like this gentleman.
Oct 30 2016
Hendrick Toyota Rocks!
My husband and I were in desperate need of a replacement vehicle after our 2002 Camry decided to "retire" in Florida while on vacation. In its defense, it served us remarkably for nearly 300,000 miles and very, very few repairs in the 10 years we owned it. We knew we wanted another Camry and after visiting a couple of other dealerships nearby that did not follow up with us, we found Hendrick Toyota in Merriam, Kansas. It was a treasure! From our first encounter with the sales staff, we were well taken care of and treated like valued customers. We were seeking a reliable used Toyota Camry that could fit within our budget and Hendrick delivered. Our salesman, Brian Hughes, was fantastic with us, building a rapport and answering all of our many questions with patience and knowledge. He knew his cars! Brian stayed late to accommodate our schedule and made sure from start to finish that we found exactly what we wanted. Our car already looked beautiful and new, especially for a 3 year old model, but after we decided on the purchase, Brian made sure it had another detail while we completed our paperwork with his finance manager, Thao Dinh, who was also a wonderfully competent and personable representative of Hendrick. All in all we are beyond pleased with our buying experience and would happily recommend Hendrick Toyota in Merriam, Kansas to anyone seeking quality vehicles and service.
Jul 6 2016
Excellent service with sales manager Brandy Roos
My husband and I were looking for an economically priced used vehicle. During our search we ended up having a bad experience with Hendricks Lexus, and I personally had no intentions of ever purchasing from a Hendricks car dealership again. However, after working with Brandy from Hendricks Toyota, she was quickly able to win our trust and gain a longtime loyal customer for years to come. Brandy was very knowledgeable about the vehicles and explained our options as well as the process to purchase. She answered all of our questions truthfully and when she did not know something she was honest and sought out to find the correct answers. Overall, Brandy did an excellent job keeping us informed and consistently checking in on us during our search which in turn lead us back to Hendricks, Toyota to make a purchase with Brandy. My Husband also thanks Brandy for ensuring that he has a “Happy wife so that he has a happy life”. :) Thanks again Brandy for your hard work and dedication to your customers, you certainly won us over!
Jul 2 2016