" I leased a 2019 RAV4 recently from Hendrick Toyota. I worked with several people during the process, but mostly with Charles Ernesti and Thien. They both were great. They are such nice and helpful young men. Thien was the first person that I spoke with at the dealership. Thien was never high pressure - he just showed us the cars and answered our questions. Thien continues to call us and make sure everything is OK with the car and to see if we have any questions. At one point later we met Charles. He sa... "